Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Sutton-in-Craven | GPhC No. 9012511 | Last updated: July 2026

We are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information in compliance with UK GDPR and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Sutton-in-Craven is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Sutton-in-Craven and the surrounding UK. As a data controller, we are responsible for the personal and health data you provide to us through our services.

2. What Data We Collect

We may collect and process the following types of information:

• Personal identifiers: Full name, date of birth, address, email address, and telephone number.
• Health information: Medical history, current medications, weight, BMI, and any other health details provided during consultations or online questionnaires.
• Payment information: Billing details processed securely through our payment provider.
• Technical data: IP address, browser type, device information, and website usage data collected via cookies.
• Communication records: Emails, messages, or records of contact with our pharmacy team.

3. How We Use Your Data

Your data is used for the following purposes:

• To assess your suitability for weight loss treatment and provide safe, appropriate pharmacy services.
• To process your orders and arrange delivery of medication (dispatched within 1 working day of pharmacist approval).
• To communicate with you about your treatment, orders, or queries.
• To maintain accurate pharmacy records and comply with our legal and regulatory obligations as a GPhC registered pharmacy.
• To improve our website and services using anonymised analytics data.

Our lawful bases for processing your data include the performance of a contract, compliance with legal obligations, protection of vital interests, and, for special category health data, the provision of healthcare services.

4. Cookies

Our website uses cookies to enhance your browsing experience and help us understand how visitors use our site. Cookies may include:

• Essential cookies: Required for the website to function correctly.
• Analytics cookies: Help us analyse website traffic and improve performance.
• Functional cookies: Remember your preferences to personalise your experience.

You can manage or disable cookies through your browser settings at any time. Disabling certain cookies may affect website functionality.

5. Third-Party Sharing

We do not sell your personal data. We may share your information only in the following limited circumstances:

• Healthcare professionals: Where clinically necessary, information may be shared with relevant medical professionals involved in your care.
• Service providers: Trusted third parties who assist with payment processing, IT infrastructure, and delivery services, all bound by confidentiality agreements.
• Regulatory bodies: Where required by law or by the General Pharmaceutical Council, NHS, or other regulatory authorities.

All third parties are required to process your data lawfully and securely in accordance with UK GDPR.

6. Data Retention

We retain patient records for a minimum of eight years in line with NHS and GPhC guidelines. Payment data is retained only as long as necessary for legal and financial compliance. After the applicable retention period, data is securely deleted or anonymised.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our systems are regularly reviewed to maintain a high standard of data security.

8. Your Rights

Under UK GDPR, you have the right to access, correct, or request deletion of your personal data. You may also request that we restrict or object to certain processing activities, or request a copy of your data in a portable format. To exercise any of these rights, please contact us directly using the details below. We aim to respond to all data-related enquiries within 48 hours.

9. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us:

Pharmacy Weight Loss Sutton-in-Craven
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours.